Emergency Support for Ezi Accounting or Retail-man for one incident or fault.

• Support by E-Mail, with as fast a response as practical
• Recovery from system problems by analysis of data files and entire systems (may require use of FTP server).
• Recovery from system problems by direct access to the target computer – will require VNC or similar connectivity.
• Telephone support through Skype (Internet based Telephony).

There is no need for customers on Gold Support to pay for Emergency Support as this is included already.